Privacy Policy

This Privacy Policy describes how Lucia ("we", "us") collects, uses, and protects information in connection with our website and our SMS text messaging program.

Information We Collect

When you opt in to receive text messages from Lucia (for example, by submitting your phone number through our website or a signup form), we collect your mobile phone number and any name or other details you provide at that time, along with the date, time, and method of your consent.

We may also automatically collect limited technical information when you visit our website, such as your browser type, device type, and general usage patterns, to help us understand how our site is used and to keep it working properly.

How We Use Your Information

We use this information solely to send you the text messages you've opted in to receive, to respond to messages you send us, and to operate and improve our website and services. We do not sell, rent, or share your mobile phone number or opt-in information with third parties for their marketing purposes.

SMS Messaging Program

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors for support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP to any message, after which you will receive one final message confirming your opt-out. You can resume receiving messages by texting START. For help, reply HELP or contact us using the information below.

Sharing With Service Providers

Aside from the SMS opt-in data covered above, we may share limited information with trusted service providers who help us operate our business -- for example, website hosting, customer support tools, or payment processing -- solely to perform services on our behalf. These providers are not permitted to use your information for their own marketing purposes.

Data Retention and Security

We retain your opt-in record and message history for as long as needed to operate this program and to demonstrate compliance with applicable messaging regulations, and we take reasonable administrative and technical measures to protect it against unauthorized access, loss, or misuse.

Cookies and Similar Technologies

Our website may use cookies or similar technologies to help it function properly and to understand how visitors use it. You can control or disable cookies through your browser settings; doing so may affect some features of the site.

Children's Privacy

Our website and messaging program are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page. Your continued use of our website or messaging program after a change means you accept the updated policy.

Contact Us

If you have any questions about this Privacy Policy, contact us: Lucia.